Virgin to Move Customers to O2 – How will this effect users and plans?
Virgin O2 user migration and what it means for customers
Virgin Media O2 is planning to give millions of its customers more data and extra benefits this year as it begins moving all Virgin Mobile customers over to O2’s range of plans.
Starting in February, the company will begin sending communications to the first group of Virgin Mobile customers to let them know that their current service will be transferred over to a new O2 plan.
The move is part of the company’s integration plan and marks the moment when customer plans start moving over to O2.
This move is expected to provide added value and benefits to customers while making the migration process as hassle-free as possible.
Overview
Virgin Media O2 is planning to move millions of Virgin Mobile customers over to O2’s range of plans.
Starting in February, the company will begin sending communications to the first group of Virgin Mobile customers to let them know that their current service will be transferred over to a new O2 plan.
Benefits for Customers
Millions of customers will receive unlimited texts and voice calls, and either double the data or unlimited data for the same amount each month.
No customers will see the cost of their plan rise as a result of this move.
Customers will have access to Priority from O2 and other O2 benefits such as extra roaming destinations and continued inclusive EU roaming.
Migration Process
The migration will occur seamlessly and over the air for the vast majority of customers, with no need to replace SIMs, port phone numbers or change billing dates or information.
Exact details of the changes and steps will be outlined clearly to individual customers at least 30 days ahead of their migration taking place.
Migrations will occur throughout the year, and by the end of 2023 all existing and newly joined Virgin Mobile customers will have been moved to O2 plans.
Virgin Media O2 Integration
This represents a key stage in Virgin Media O2’s integration, with the first stage of this plan completed at the end of last year when the entire Virgin Mobile base transferred over to using the O2 network.
Virgin Mobile will continue to offer flexible handset contracts and 30-day rolling SIM only plans this year, with a variety of options under consideration regarding the use of the Virgin Mobile brand in future.
O2 Network
O2 provides 4G services to 99% of the UK and 5G services to more than 800 towns and cities with a plan to cover 50% of the UK population with 5G this year.
It is the only major mobile network to not reintroduce EU roaming fees and has provided more than £200 million of savings to customers through Priority from O2 which offer customers exclusive access to rewards, unique experiences and daily perks, as well as Priority Tickets for thousands of gigs and events across the UK.
