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Mobile Scam – Cold Calling Contract Fraud – Carphone Warehouse / FoneCity / Fonehouse / Mobile Hub LTD

 

 

Mobile Contract Scam – What Is It and What To Do?

 

We’ve been hearing from an increasing number of people being cold called by fraudsters offering cheap mobile phone deals and claiming to be calling from Carphone Warehouse as well as other real and fake company names including Fone City (fonecity.uk), Fonehouse Group, Mobile Hub Ltd, Mobiles.co.uk, Mobile Phone Citi, SmartPhoneLimited and even ourselves; PhonesLTD.co.uk.

They usually have an Indian accent and if you show any sort of interest they continue to call you persistently.

They regularly change the numbers they are calling from, they use ‘spoofed’ numbers to call through the internet so they don’t reveal their exact location.

 

Please look out for emails sent from:

support@fonehousegroup.co.uk

sales@carphoneware-house.com

sales@thecarphone-warehouse.com

sales@carphonewarehouseofficial.co.uk

promotion@carphonewarehouse.center

promotions@mobilephoneciti.co.uk

sales@carphone-warehouses.co.uk

sales@carphonewarehousedeal.co.uk

promotion@carphonewarehouse.center

sales@carphonewarehouseoffer.co.uk

sales@carphoneswarehousepromotion.co.uk

info@fonehousesale.co.uk

sales@thecarphone-warehouse.com

info@carphoneswarehouses.com

promotion@carphonewarehousemobility.com

josephinemay92@outlook.com

mobilehubltd.uk@yandex.com

info@deals-phoneltd.co.uk

promotions@carphonewarehouses.info

info@carphoneswareshouse.co.uk

sales@carphonewarehouseonline.com

infos@carphonewarehousepromotions.co.uk

info@carphonwarehouse.co.uk

info@fonehousegroup.co.uk

sales@carphonewarehouses.uk

sales@carphonewarehousepromos.co.uk

info@mobiles-promotion.co.uk

promos@fonehousegroup.co.uk

support@fonehousegroup.co.uk

eroobasil@gmail.com

promotions.carphonewarehouse@gmail.com

promotions@carphonewarehouse.expert

info@mobilescarphonewarehouse.com

info@carphoneswareshouse.com

carephoneswarehouses.com

sales@carphoneware-house.com

mobilespromotions@carsphonewarehouse.com

info@londonmobilephonelimited.co.uk

fonehousegroup.co.uk

 

The names they use include: John Mccurdy, Mark Adams, Sam Khan, Mike Brown, Roman Kai, Mohammed Ansari, Ronnie, Daniel, Stephen, Kyle, Addie, Zack, John Matthew, Adam Adrian, Shaun, David, Mr. Sam, Mr. A. Aly, Scott Gibson, Kenneth, Jay, Bilal, Sophia, Sarah Wilson, Ali, Mr Balwinder, Mr. Khan and Ahmed.

The fake emails they send include words that don’t exist, like ‘up-gradation’ and plan allocations like unlimited international minutes which are not standard as well as the first 3 months free which is not offered by any UK network, they’ll also pretend to offer to pay off your existing contract which is impossible.

 

Cold Call Mobile Contract Fraud

 

It sounds like the very same scam that has continued for the past two years from fraudsters claiming to work for different fictitious companies called Mobile Limited and Fone Warehouse. (Passing themselves off as mobiles.co.uk owned by Carphone Warehouse and also Fonehouse, Mobile Hub Ltd, FoneCity).

 

They also sometimes claim to work for us at PhonesLTD.co.uk, however we are a price comparison website and only help you compare the cheapest deals, we don’t actually take or fulfil any orders ourselves and certainly do not cold call anyone.

The fraudsters offer temptingly cheap mobile packages for the latest iPhone and Samsung smartphones as well as SIM Only deals, even claiming you can order mid-contract and forget about paying for the rest of your existing contract!

 

What’s the scam?

Once the fraudsters have gained personal and banking details, they use them to order mobile contracts but not for the phone or SIM card you’ve asked for.

They place the orders directly with the networks like O2 and Vodafone and any upfront cost is taken by the network … usually up to £50.

Phones are delivered to the victims’ house and the fraudsters call and email pretending they’ve made a mistake and it’s someone else’s order.

They convince the victims to send the phones via their local post office (or courier collection) to addresses in the Bolton, Preston, Birmingham, Sheffield and Coventry areas.

The fraudsters then wait at those properties for the deliveries and steal the phones!

This leaves the victims with multiple, expensive contracts (usually £80+ a month!) and no phones to send back to where they were actually ordered from to cancel the contracts.

 

What to do if you are a victim?

Firstly, cancel your bank card that you gave to the fraudsters immediately and ask for a new one, you can call the number on the back of your card.

You’ll then need to try and work out where the phones were actually ordered from in your name, hopefully you will have spotted a SIM card from a network or see which company has taken the upfront cost on your bank statement.

Call the network and explain what’s happened and that you need to cancel the contract(s).

In some rare cases, we’ve heard that the networks have been unhelpful, if this happens please report the crime to the police and they’ll give you a crime reference number that proves you are a victim of crime, the network will then cancel your contract(s).

Even if the networks cancel the contract without a crime reference number, please report what’s happened to the police and ActionFraud … the more people that report, the more information the police have and hopefully the quicker the fraudsters will be stopped!

 

 

We’d like to thank those that have been in contact to inform us of this scam, for supplying the numbers and addresses used and sending us copies of the emails they’ve received from the fraudsters.

Please DO NOT give out your personal and/or banking details over the phone.

If you have been a victim of this scam and need any help, please feel free to email us: info@phonesltd.co.uk or call us on: 01473 231323 … This is our ONLY number and we do not make any outbound calls.

We are a price comparison website helping you compare the cheapest UK deals from all of the retailers, we don’t take any details to use our service, customers order securely with the retailer offering the lowest UK price for their chosen phone and plan.

We hope this helps, below are addresses, numbers and copies of the emails kindly sent to us by victims…

 

Addresses used by the scammers:

 

223B Barking Road

London

E6 1LB

 

186 Rugby Road

Dagenham

Essex

RM9 4AP

 

41 Villa Road, Coventry CV6 3DB

14 Pennant Court
Penn Road
Wolverhampton
WV3 0DT

 

 

14 Pritchard Street

Burnley

BB11 4JY

 

 

Replacement Department

Ground Floor Office

Heaton House

175 Heaton Lane

Stockport

Greater Manchester

SK4 1AQ

122 College Rd

Rotherham S60 1JF

 

 

Carphone Warehouse
Replacement department
Harrison gael
51 Claremont Road
CV31 3EH
25 Mentor Street,
Manchester.
M130QW
Adam Adrian
5 Windermere Street
Leicester LE2 7GU

 

 

2 Crosslands Ave

Hounslow

Southall

UB2 5RB

 

 

Mr Khan

122 College Road

Rotherham

S60 IJF
80 Moorside Road

Urmston

M41 5RE

 

 

A. Aly

28 Barn Hill Road

Wembley

HA9 9DE

 

 

4 Goodliffe St,

Nottingham.

NG7 6FZ

 

 

9 Langley Road

Birmingham

B10 0TN

 

44 Southchurch Road,

London, E6 6DZ

 

 

73 Wellesley Road

Oldbury B68 8SA

 

 

245A Plashet Rd,

Forest Gate,

London E13 0QU

 

 

 

Mr. Khan

21 Hollinbank Lane

Heckmondwike

WF16 9NF

 

 

178a Alcester Road

Moseley, Birmingham

B13 8HJ

 

 

61 Purcell Road

Coventry CV6 7jy

 

 

Mr Khan

81 Glencoe Road

Sheffield S2 2SQ

4 Goodliffe St

Nottingham NG7 6FZ

 

 

Replacement Department

217 Grange Road

Bermondsey, London

SE25 6TG

 

 

178a Alcester Rd

Moseley

B13 8HJ

34 Baxter Avenue
Kidderminster
DY10 2EU
102 Bolton’s Lane
Harlngton
Hayes
UB3 5BH
Office 1 Collection Warehouse
First Floor Studio
Clyde Mill
Stewart Street
Bolton
BL1 3PA
131 Shireland Rd

Warley, Smethwick B66 4RA

90 Poppleton Cl
Coventry CV1 3BF

 

 

77 Westbury Road,

Birmingham B17 8HY

 

 

Office 1, Haslam House, 105 Chorley Old Road

Bolton BL1 3AS

 

 

78A St. Georges Road
BOLTON, BL1 2DD

 

Warehouse M-Direct, 45 Fordell Way
INVERKEITHING, KY11 1PN

 

92 James Street

Preston. PR1 4JX

 

44-46 Old Bolton  Road,

BOLTON. BL1 6PU

 

39 Starley Road

Coventry. CV1 3JU

 

 

 

Fraudsters email to victim, claiming to represent PhonesLTD.co.uk

 

Carphone Warehouse Mobile Contract Scam

 

 

 

 

Scam email from Carphone Warehouse

Mobile contract scam email Carphone Warehouse

 

 

Scam email from Carphone Warehouse fraudsters

 

 

 

Mobile Scam - Mobile Hub LTD

 

 

 

List of Numbers used for this scam (most recent first):

 

0204 5255 336

0208 144 4129

0203 287 4899

07520 605362

01228 234032

01239 200119

0203 289 6682

01444 390336

+443333034057 (WhatsApp)

0203 290 8349

0203 332 0067

0203 987 2689

0203 987 2723

0203 1432930

0203 4045737

0121 3182098

0203 1432930

0203 986 6451

0203 986 6892

0203 986 6543

0203 9912 587

01208 555026

0208 123 4492

0208 002 8719

07404 176166 (WhatsApp)

0800 049 0222

07520 643 689

0800 7074274

0203 2895837

07883 257464 (WhatsApp)

0203 2895837

01923 836397

01422 266266

0203 286 6165

0208 118 6547
01887 593326
0204 5254962
0203 045 9685
0203 026 5381
02045 253683
01225 584235

07375 356338

0207 0433711

0203 2554652

0203 4486541

0203 184 5954

0203 287 8315

0203 1883906

0203 1889566

0203 989 5475

0208 144 8959

0207 193 7826

0203 9868268

0203 129 3605

03333 034896

0141 235 4322

07418 357623

0333 385 0875

07984 443120

0207 846 1038

0204 525 3632

0203 7692594

0204 5253084

07545 499303

07545 491437

07545 494093

07860 516229

0203 2878315

0203 675 1212

0203 158 3237

0203 026 1645

0203 985 5916

0203 1843845

0203 1843620

0203 1846511

07931 460116

01887 593328 (WhatsApp)

0203 769 4054

07941 498110

07507 493956

0204 5253 632

07441427613 (WhatsApp)

0203 6751422

0203 6751967

0203 6751126

0121 318 8531

+447491007036 (WhatsApp)

0203 8285914

0203 9369118

0203 2185312

0203 1214254

0203 2541212

0203 2531312

0203 026 1645

01880 547303

00447399273252 (WhatsApp)

0203 218 9514

0203 769 6398

0333 006 7322 

0203 287 9144

0208 144 8099

0121 318 9278

07714 459177

07459 154468

0203 769 0702

020 7846 3414

0203 771 7242

0203 771 9166

0203 771 7751

0203 771 5478

0203 771 5995

07776 487396

07776 470160

07733 477412

0203 769 0846

0204 525 0913

0204 525 0702

01248 309247

07776 497356

07811 935539

07776 454800

07779 483586

07776 465239

07776 513928

07776 473820

0151 832 3527

0203 769 4589

0203 769 0702

0203 769 2707

0330 001 77 26

0116 473 6139

07581 466083

0203 695 8851

0333 006 7322

0370 0120301

02037690846

07813440916

07537 102765 (Whats App)

0203 868 2406

0203 478 3573

0203 191 4484

0333 006 5350

0203 1145879

0203 8684742

07985 442108

0203 8593561

0203 1114874

0131 618 7317

07436 691770

07436 694773

0203 747 1776

0161 394 0012

07405 477797

01274 792175

0208 089 3444

0330 190 0036

0207 8461038

07585 761427

0204 5770081

07450 498378

07983 501728 (WhatsApp)

0203 746 8300

07922 125266

07922 121921

0203 746 3880

0203 404 2800

0208 058 4021

0333 303 1040

0203 746 3880

0204 5771455

07766 465493

074919 50554

07460 3496811

07460 348457

07460 341962

07495 512523

020 8058 6201

020 3144 4897

07944 655122

07969 685175

0203 769 8616

0203 789 6760

0203 1444 897

0161 394 0012

0203 1443897

020 8058 7774

020 3026 3679

020 3026 3444

020 3026 1533

020 3026 1164

020 3026 5638

020 3026 4142

+44 800 169 7762

+44 7879 160723 (WhatsApp)

0208 123 5064

033 0027 0046

0333 006 4765

07500 133007

01673 266 248

07404 771177

0161 394 0012

0208 144 2059

0208 144 7888

07534 018336

07792 520192

0203 968 9994

07414 994946

0203 026 6041

07399 273252

0208 058 5173

07423 672683

0208 638 5993

07480 419261

07480 414115

07480 412385

07480 415764

0203 875 9392

07767 493876

0203 675 1232

0161 394 0013

07459 275062 (WhatsApp)

07393 490901

07727 405649 (WhatsApp)

02476 982099

01463 288700

07402 403183

07402 407023

07402 401402

01158 880941

0203 769 2186

07399 815310

0203 789 6459

07780 525733

0203 7052174

07384 306047

07384 304342

07384 306074

0207 043 1901

07735 481549

0203 769 4671

0203 769 3207

0161 394 0124

0203 874 8142

0203 875 9390

0208 638 7897

0333 3031 481

0203 769 2441

0203 404 2493

0203 332 0071

0203 332 0045

07415 331523

07984 510521

07786 668857

0203 769 5212

07480 369579

0203 875 9390

0207 326 7118

0141 416 1645

0141 536 0086

0207 317 8010

07415 331523

0203 129 3010

0203 404 1962

07367 257407

0203 769 3207

0203 769 3207

0333 006 2772

0203 332 0069

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