Compensation for Three Customers After Network Problems
Many of Three’s 10 million customers affected
After Three’s network suffered an outage last week, customers countrywide were unable to use their phones.
Last Wednesday, October 16th, Three customers realised they couldn’t connect to the internet, make calls or send text messages.
Three posted on social media that they were aware of the problem and their team were fixing the issue, however many customers were still affected through much of the following day.
Customers took to Twitter to vent their anger making the hashtag #ThreeDown top trending.
Three said:
“Following technical difficulties with our services across voice, text and data, some customers will be experiencing an intermittent service. Our engineers are working to fix the issue and the service is returning to normal, and we expect it to be resolved over the course of the day.”
“We advise our customers to turn their phones off and on or turn airplane mode on and off, which may resolve the issue. We are sorry for the inconvenience caused to our customers.”
However many customers reported that this wasn’t working and that they still couldn’t make or receive calls, well into Thursday afternoon.
Customers effected by the outage are being encouraged to contact Three on 333 where individual cases will be looked at and compensation maybe offered.